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Dog Splash Mat. We all know our dogs love to play with water. So this summer treat your furry friend to our water fountain play mat. Our safe and durable inflatable mat can provide your dog with hours of wet fun. |
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Shipping Policy
➛ Information
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 7 to 10 working days. Your tracking number will be updated 3-7 days after your order has been shipped.
Delivery time:
All items in store may take 1 to 3 business days to process. Please add processing time to your shipping estimate below.
Here is an estimate of the shipping times. Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.
Shipping time:
The shipping time depends on shipping way you choose.
We can supply multiple shipping options.
For normal option, shipping time is:
US: 6-12 working days
CA: 8-15 working days
AU: 6-10 working days
UK: 6-10 working days
➛ Special Conditions
Oversized items, such as cat tree and cat furniture, could only be purchased in some areas of the United States, Australia or the United Kingdom, other areas need to inquire about shipping fee separately.
Products with batteries
The United Kingdom, United States (59 of 62 states).
Shipping rates: International Shipping: Extra $10
Holiday Shipping
Due to the holidays, shipping companies will usually have a high volume of shipping traffic. Shipping companies will require additional time to deliver. We will contact you via email if there is a significant delay in the shipment of your order.
➛ What are duties and taxes and who pays them?
Clearing customs and paying import taxes is the sole responsibility of the buyer/customer. Fuzzy Faves cannot be held responsible for customs procedures or if taxes of any kind are charged to you upon delivery of your purchase.
Please bear in mind that import taxes differ from shipping costs added to your order before you confirm your purchase. Import taxes do not go to Fuzzy Faves and are usually collected by the carrier on behalf of your local customs authorities.
Shipping
➛ When my order will be shipped?
We will process the order within 1-3 business days after payment.
➛ How long does it take to get my order?
The delivery time depends on different shipping methods. Express shipping: Within-3-10 business days. Standard shipping: Within 7-20 business days after shipment. Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 5 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.
➛ How can I change the shipping address?
There is a very limited time in which you can change the shipping address. If your order hasn't shipped yet, please contact our customer service team with the order number to change the shipping address. We're sorry that the shipping address can't be changed if the order is shipped.
➛ How can I modify/cancel my order?
There is a very limited time in which you can change the shipping address. If your order hasn't shipped yet, please contact our customer service team with the order number to change the shipping address. We're sorry that the shipping address can't be changed if the order is shipped.
➛ How much is shipping?
Orders above $79 USD, get free shipping! For orders under $79 USD, our standard shipping is a flat $8.99 USD.
➛ How do I track my package?
We will send you a tracking number when your order ships. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package.
➛ Why can't I track my order on the website？
Please note that the tracking information will be displayed after 2-5 days after being updated.
Therefore, if you can't find tracking information about your package, please try in 1-2 days later.
➛ Why is my shipment status not updating?
Your shipment may be delayed for many reasons. Common delays can be due to e.g. weather incidents, customs or backlogs.
➛ What happens if my package gets lost?
100% COMPENSATION FOR PACKAGE LOST !
Payments
➛ What methods of payment do you accept?
We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card.
➛ How to use the discount code?
Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Coupon code.” Then, click the button that says “Check out”. All promotion codes can only be used once.
➛ Why are there multiple charges on my card for a single order?
When you place an order, Fuzzy Faves contacts the bank that issued your card to confirm your account and reserve funds for your purchase. You’ll see a pending charge, also called an authorization charge in your bank or credit card account. We only charge your payment method when your items ship.
➛ Can you accept cash on delivery?
We're sorry that we don't accept cash on delivery so far. You can place order on our website directly, then we will arrange shipment for you soon.
➛ What information do I need to check out?
Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!
Return/Replacement
➛ What is your Return Policy?
If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement.
Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. Fuzzy Faves reserves the right to deny any return request.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.
Support
➛ How do I contact customer service?
You can email us at service@fuzzyfaves.com or click Contact Us to leave a message, and we will get back to you as soon as possible.
➛ What are your customer service hours?
We're available from 10:00 am - 05:00 pm every day.
➛ What's your Privacy Policy?
Your privacy is very important to us. Read our Privacy Policy for more details.