Shipping
We will process the order within 1-3 business days after payment.
The delivery time depends on different shipping methods. Express shipping: Within-3-10 business days. Standard shipping: Within 7-20 business days after shipment. Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 5 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.
There is a very limited time in which you can change the shipping address. If your order hasn't shipped yet, please contact our customer service team with the order number to change the shipping address. We're sorry that the shipping address can't be changed if the order is shipped.
There is a very limited time in which you can change the shipping address. If your order hasn't shipped yet, please contact our customer service team with the order number to change the shipping address. We're sorry that the shipping address can't be changed if the order is shipped.
Orders above $79 USD, get free shipping! For orders under $79 USD, our standard shipping is a flat $8.99 USD.
We will send you a tracking number when your order ships. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package.
Please note that the tracking information will be displayed after 2-5 days after being updated.
Therefore, if you can't find tracking information about your package, please try in 1-2 days later.
Your shipment may be delayed for many reasons. Common delays can be due to e.g. weather incidents, customs or backlogs.
100% COMPENSATION FOR PACKAGE LOST !
Payments
We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card.
Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Coupon code.” Then, click the button that says “Check out”. All promotion codes can only be used once.
When you place an order, Fuzzy Faves contacts the bank that issued your card to confirm your account and reserve funds for your purchase. You’ll see a pending charge, also called an authorization charge in your bank or credit card account. We only charge your payment method when your items ship.
We're sorry that we don't accept cash on delivery so far. You can place order on our website directly, then we will arrange shipment for you soon.
Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!
Return/Replacement
If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement.
Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. Fuzzy Faves reserves the right to deny any return request.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.
Support
You can email us atservice@fuzzyfaves.comor click Contact Us to leave a message, and we will get back to you as soon as possible.
We're available from 10:00 am - 05:00 pm every day.
Your privacy is very important to us. Read our Privacy Policy for more details.